Please note that we are experiencing phone issues currently and working to resolve it as soon as possible. In the meantime, the best way to reach Kyozou is to use the Support Chat http://kb.kyozou.com/support-chat or to email support at firstname.lastname@example.org. We expect this issue to be resolved soon and apologize […]
Due to holiday traffic, USPS servers are facing slowness issues which is affecting shipping through Kyozou, for example: printing labels and recalculating shipping rates. USPS is working on resolving this issue and we will keep you updated.
If you’re a seller of brands on Amazon, you will want to learn more about changes Amazon is making. This blog from webretailer explains what Amazon’s brand gating is, how it could impact you and what you should do now. Read more: http://www.webretailer.com/lean-commerce/amazon-brand-gating/?
Please note that USPS has recently made it a requirement to submit dimensions for domestic shipments. Please be sure to specify the product dimensions when processing shipments.
We are aware of the global issue “Ecommerce listings not launching/updating”. This is a high priority issue and our developer team is actively looking into it. We truly appreciate your patience.
We apologize for you experiencing issues with your account which has impacted your ability to manage your listings. Our Development and Support teams have been working tirelessly to correct the technical issues that occurred with our database. Unfortunately, that took longer than you would have expected and longer than we […]
I wanted to reach out to you on behalf of all of us here at Kyozou to extend our sincerest apologies for what happened on Friday June 3rd from 11:45am-7pm EST. Our internet service provider was conducting emergency maintenance that impacted Kyozou’s ability to connect with your for several hours […]
Hello all, It is recommended to not update to the latest java version as this may cause issues with shipping label printing in Firefox after the update. Our development team is actively working for a solution. Your patience is highly appreciated.
This is a courtesy reminder about the announcement eBay made in last year’s 2015 Fall Seller Update: Effective Sunday, May 1 2016, listings from Top Rated Sellers will need to offer at least a 30-day money-back return policy to earn the Top Rated Plus discount and seal, for eligible eBay […]